Privacy Policy - Veo 2
This Privacy Policy is relevant to the websites (referred to as "veo2.ai"), including its subdomains, software or applications, as well as any associated services (collectively called “Websites”, “Services”, “Products”, 'Veo 2', 'We', 'us', or “Our”), which are owned and managed by Veo 2 Inc.
The aim of this Privacy Policy is to inform you about the types of information we gather, how we utilize it, and with whom we share it when you access our Websites or use our Products and Services. We emphasize the significance of your privacy and are dedicated to safeguarding it at all times.
When you visit our Websites, submit your information to us, or access, install, and/or utilize our Products and Services, please take the time to read this Privacy Policy thoroughly and ensure you comprehend its contents.
Your agreement to our Privacy Policy is considered as being granted with your initial use of our Site. Should you disagree with any part of this Privacy Policy, you are required to discontinue the use of our Site immediately.
What Information We Collect
The information outlined below that we collect is utilized for delivering and enhancing the Services. We will not utilize or disclose your information to any third parties except as detailed in this Privacy Policy. To optimize your privacy, Veo 2 collects only the essential information required to enhance your user experience.
Service Data
To offer you our Products and Services, we gather a limited amount of personal information from customers, which includes but is not restricted to the following details:
1. Email Address (obtained with your consent only)
2. Username (obtained with your consent only)
3. IP Address (collected automatically)
4. Type and Version of Web Browser (collected automatically)
5. Operating System (collected automatically)
6. A list of URLs originating from a reference site and your activities on our Site.
Customer Service and Technical Support
We may collect or request necessary information when you contact us via email or seek online support.
This information might include, but is not limited to, your name, email address, order reference, details on how you use our service, your interactions with our services, actions taken on our platforms like the number of videos recorded, sharing activities, or any third-party integrations you have enabled, as well as information about your computer or device, such as hardware and system version, crash logs, screenshots, video recordings, etc. Generally, we collect no more information than is essential to investigate the issue you are facing. We will only use this information to provide customer support and/or troubleshoot the technical problems you are encountering.
Cookies
When you visit our websites, we might store cookies on your computer (as well as utilize other tracking technologies like web beacons and pixels) to facilitate and personalize your experience on our websites. A cookie is a small text file stored on your computer’s hard drive (if allowed by your web browser) that can be accessed later to identify you to us. Our cookies may store information about your account. You are always free to refuse our cookies if your browser allows it, but disabling cookies may prevent some features of our websites from functioning properly, resulting in a limited online experience. You can choose to delete cookies at any time; however, you may lose information that helps you access our Site more quickly and effectively, including but not limited to login and personalization settings. It is advisable to keep your internet browser and operating system up-to-date and to consult the support and guidance from your browser’s developer and your computer or device manufacturer if you are unsure about adjusting your privacy settings.
Information We Receive from Third Parties:
Veo 2 may collaborate with third parties to provide you with a seamless experience. These third parties may share some information with us, such as your name, email address, or other details necessary for enabling the integration. Additionally, if you register for or log into our Services using one of our single-sign-on providers (like Google, LinkedIn, or Facebook), we gather the authentication data provided by the provider to facilitate your login.
Placing Orders
When you purchase our products or services, payment is processed by a third-party service provider acting on our behalf; therefore, you will make your purchase directly from the service provider, not from Veo 2. The handling of your personal information will be subject to the privacy policy or terms of service published by the service provider.
The service provider may request billing information such as your name, email address, physical address, phone number, payment details including credit card number, expiration date, security code, and the name of your issuing bank, among others. This information is needed to fulfill orders, process payments, deliver products, provide customer support, and similar purposes. The third-party service provider may share some of your personal information with us, excluding payment information. We may use the information received to verify your subscription, update you on your order status, and manage subscription renewals, if applicable.
We have agreements with all third-party service providers stipulating that they will not use our users’ personal information for their own marketing purposes and will not share this information with third parties.
Use of Social Networks
If you opt to share Veo 2 products with friends through Facebook or other social networks, you may receive cookies from those websites. We do not control the settings of these cookies; please consult those websites for additional information regarding their cookies and how to manage them.
Added Note: Once Veo 2 videos are published on third-party platforms, the content will be subject to the rules and management of those platforms.
How We Utilize Your Information
We utilize your information to provide you with our Services. The information collected from you may be employed in one of the following manners:
To Deliver the Requested Service
Certain data is essential to fulfill the service you have requested:
1. Creating and managing your Account
2. Managing your access to our Website
3. Customizing and personalizing your experience on our Website
4. Providing you with our products and services
5. Customizing and personalizing our offerings for you
6. Addressing your inquiries and communications
Sending you emails, including newsletters, alerts, etc., to which you have subscribed (you can unsubscribe or opt-out anytime by selecting "Unsubscribe" at the bottom of our emails).
To Enhance Our Websites and Services
By analyzing your usage of our Website and gathering feedback, we continuously work to improve our website offerings based on the information and input we receive from you. All information is fully anonymized, and your actual information will not be disclosed or utilized.
To Enhance Customer Service
Your information enables us to respond more efficiently to your customer service inquiries and support requirements.
To Process Transactions
Your information, both public and private, will not be sold, exchanged, transferred, or disclosed to any other entity for any reason without your consent, except for the express purpose of delivering the purchased product or service as requested. With your approval and/or where legally permitted, we may also use your data for marketing purposes, which includes emailing you with updates and offers regarding our products and services.
To Send Regular Emails
The email address you provide for processing your order will solely be used to send you information and updates related to that order. If at any point you wish to unsubscribe from receiving future emails, you can follow the detailed unsubscribe instructions included at the end of each email.
How and Where We Store Your Data
We retain your data only as long as necessary to utilize it in accordance with regulations and/or for the duration of your permission. We will periodically review whether we still need to retain your data. If we determine that we no longer require it per our Data Retention Policy, your data will be eliminated.
Our Data Retention Policies are as follows:
1. Upon request, your data will be deleted within 72 hours.
2. Subscriber data will be removed immediately upon clicking "Unsubscribe" at the bottom of any email from us or upon a manual request.
3. We place a high priority on data security, implementing appropriate physical, electronic, and managerial measures to protect and secure the data collected through our site.
4. Despite the security measures in place, it is crucial to acknowledge that data transmission over the internet may not be entirely secure, and you should take appropriate precautions when sending data to us online.
How We Share Your Information
Veo 2 does not share or disclose your personal information to any third parties with two exceptions as below:
Third-Party Service Providers
We may engage other companies to perform specific services on our behalf, such as managing processing and delivery of mail, providing customer support, hosting websites, processing transactions, or conducting statistical analysis of our services. These companies will only have access to the personal information necessary to provide the service and are obligated to maintain the confidentiality of the information, being prohibited from using it for any other purposes.
Legal Requirements
If we receive valid subpoenas, warrants, or other legal documents (such as those related to the sale of all or part of our business), or if laws require compliance, or if it is necessary to defend the rights or property of Veo 2 Inc., including the security of our products and services, as well as the safety and rights of our customers and employees, we may disclose your personal data as previously collected.
The Use of Our Site
We may gather statistics regarding the usage of our Site, which may include data on traffic, usage patterns, user counts, sales, and various other information. All such data will be anonymized and will not contain any personally identifying information.
Security and Confidentiality
We acknowledge our responsibility to safeguard your data. Our employees are bound by confidentiality obligations. We employ standard industry security tools and measures, including internal protocols and strict guidelines to prevent the misuse of information and data leaks; however, we cannot guarantee absolute security as no method of transmission over the Internet or electronic storage is entirely secure. Should you become aware of any potential data breaches or security vulnerabilities, please contact us immediately. We will take all necessary steps to investigate the incident, including implementing preventive measures as required.
Additionally, it is crucial for you to understand that you are responsible for securing your password related to the account registered for Veo 2 Services. The password should be strong, unique, and difficult to guess. It should only be known to you. It is equally important to keep a copy of it in a secure location for your reference, as you will need this password to access the data you have saved in our Services. We are unable to decrypt your data.
How to Access, Control, and Delete Your Data
When you provide information via our Site, you may have options to limit our usage of your data. Our goal is to ensure you have strong control over our use of your data (including the option to opt-out of receiving emails from us, which can be done by unsubscribing via the links provided in our emails).
You can add, remove, edit, and modify any data saved in Veo 2 Services at any time by logging into your account.
You also have the right to deactivate and delete your Veo 2 account at any time by contacting us at [email protected]. However, some information may remain in archived or backup copies to meet our legal obligations, resolve disputes, and enforce our agreements.
For information processed by our third-party partners, you have the right to access your personal information. If you wish to access, correct, amend, or delete inaccurate data on our third-party partner's platform, you must contact them directly, as they are the data controllers and Veo 2 has no control over that information.
Information Warranty Disclaimer
Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any information we collect, store, and disclose to you or others.
Our policy only addresses the usage and disclosure of information we gather from you. If you disclose your information to other parties or websites on the Internet, different rules may apply to the usage or disclosure of the information you provide to them. Therefore, we encourage you to review the terms and conditions and privacy policies of any third parties to whom you disclose your information.
Children's Privacy
Veo 2's Sites and products are not designed for individuals under 18 years of age, and we do not intentionally collect any personal information from users under this age. If you do not meet the age requirements, please refrain from using those Sites and products. If a parent or guardian discovers that their child has submitted personal data to Veo 2 or that we have unintentionally collected this data, please contact us at [email protected]. To protect the privacy of minors, we will promptly delete the account upon receiving your email.
Changes to This Privacy Policy
We may periodically update our Privacy Policy. Therefore, you are advised to review this page regularly for any changes. These changes take effect immediately when posted on this page. The latest update will be noted in the 'Last Updated' section. Any modifications to this policy will be published on the Site. Your continued use of the Services after such changes will constitute your acceptance of the revised Privacy Policy.
How to Contact Us
If you have any questions regarding this Privacy Policy or believe that Veo 2 has not complied with it, please email us at [email protected], and we will make efforts to promptly identify and resolve the issue.